Integrate WhatsApp Business API With Gmail, Streamline Your Process!

Get Immediate Notifications

With our Gmail integration, you’ll get notified as soon as a customer messages you. The frequency of notifications is customizable to three different levels.

• Every time a user sends you a message - You’ll be notified whenever a customer sends you a new message.
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• Every time a user messages in a given day - Once a user messages you, you have a 24 hour window before the chat session expires. Once this window expires, you’ll be notified when a customer messages you again to restart the chat session.
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• Every time a new user messages - You’ll be notified every time a new, unregistered user messages your business on WhatsApp for the first time.
  

Set Up Agents, Filter Customer Queries

Once you have agents set up in your call centre, you can direct customers to agents based on a logic you choose. You can assign agents into teams, like sales, or customer support, and assign customers to agents based on keywords. This works great for businesses that have multiple agents. Your agents can reply to customers using their assigned email IDs.